Ducklings to Dolphins are committed to protecting and respecting your privacy. This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Ducklings to Dolphins.

This Privacy statement applies to any use of the website and to any communications you may have with Ducklings to Dolphins. 

Information we may collect from you. 

  • Information that you provide by filling in forms on our site 
  • If you contact us, we may keep a record of that correspondence
  • Name
  • Date of Birth
  • Email address
  • Address
  • Telephone numbers – including mobile
  • Details of any medical conditions

These are known as personal identifiers. We may require some or all of these personal identifiers when booking for swimming lessons. Where such information if given, we are committed to protecting the privacy of the information received.

No Information about you will be collected without your consent and you will be advised where personal information is called upon to be collected e.g when you register for a service with us.

Our use of your personal information 

Our use of your personal information will only be used for the purposes of processing your enrolment; providing you with products or services that you request and to notify you to changes to our service. 

If you do not register as a customer but wish to email Ducklings to Dolphins Swimming Club through the website you will be providing us with personal information about yourself, including you email address, name and contact details. This may include medical information. We only use such information for the purpose of providing a reply. Reviewing any feedback or improving the website. 

If you are simply browsing our website we will not collect any personal information which will identify you.

 Personal information collected will be retained by Ducklings to Dolphins Swimming Club for as long as reasonably necessary (or defined under applicable laws and regulations) to provide products and services (including after sales service) to you.


Cookies are necessary to help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Disclosure to third parties

We will not pass your personal information to anyone outside of Ducklings to Dolphins Swimming Club, without your prior consent, except the following:

  • Where we are otherwise legally required to do so for example Inland Revenue, Benefits Agency, any court of competent jurisdiction or any law enforcement agency with statutory authority.  

The Data Protection Act requires that information held about a Customer/ User must be accurate and up to date. In the event that your details change, it would be helpful if you could advise us of this so we can keep your records updated.

You can amend or remove your personal details by notifying us at

You are entitled by law to request from us whether we hold any of your personal information and, if so, to request a copy of it. If you wish to exercise your data subject access rights, please contact us and we shall provide such information within 40 days of your request.

In addition to requiring information to be up to date the Act also provides that information should not be held or processed for longer than is necessary. You can therefore request that your details be deleted from out database at any time, although we would require written authority (e-mail) from you in order to do this. Please note however that we are required by law to retain certain financial and other records for a statutory period of seven years.

Marketing Material

We may use your personal information to contact you in relation to products and services offered by Ducklings to Dolphins Swimming Club. To ensure that you continue to receive an excellent service, Ducklings to Dolphins may send you non-marketing material such as lesson/payment reminders, cancellations or changes to the enrolment process.


Ducklings to Dolphins Swimming Club is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure, we cannot guarantee the complete security of our database, nor can we guarantee the information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission is at your own risk. In the event that there is an interception of your personal information or authorised access or use of our database, we will not be liable or responsible of any resulting misuse of your personal information.

We have no control over third party sites or resources which are linked to the website and we accept no responsibility or liability for them or the privacy practices they use or for any loss or damage that may arise from you use of such websites or resources.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.


Questions, comments and requests regarding this privacy policy are welcomed